Google, Facebook, TripAdvisor and industry sites

Fake and Abusive Review Removal Requests in Hong Kong

A fake, malicious or policy-breaking review is hurting your business. We check each review against the platform's own rules, file reports with clear evidence, follow up on every request, and work with lawyers in Hong Kong where a review may be defamatory.

Each review checked against the platform's own content rules
Reports filed with evidence and followed up to a decision
Legal routes through partner lawyers where a review is defamatory

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Reviews we can report

Platforms take down reviews that break their rules, not reviews that are simply negative. We focus on the reviews that have a real case for a report.

Reviews from people who were never customers

Reviews from accounts with no record of visiting, buying or using your service, often posted in a short burst or from new profiles.

Competitor and ex-employee reviews

Reviews written by a competitor, a former employee or someone else with a conflict of interest, which most platforms do not allow.

Spam, hate and personal information

Off-topic rants, spam links, hateful or obscene language, threats, and reviews that share private details about you or your staff.

Review attacks

A sudden wave of one-star reviews driven by a news story, a social media post or a dispute, rather than by real experiences.

How it works

Free assessment

Send us the links. Within one business day we tell you which routes are realistic for each item, and which are not.

Evidence and plan

We collect screenshots, URLs and dates, map each item to the rule or law it breaks, and give you a fixed quote.

Reports and requests

We prepare and file the platform reports, legal forms and publisher requests, and follow up on each one.

Follow-up and monitoring

We track every request to a decision, escalate where possible, and watch for the content coming back.

What we can and cannot do

We would rather tell you the truth at the start than sell you a promise. Platforms and courts make the final decision on removal, not us.

We can

Check each review against the platform's written policies
Gather evidence such as customer records, dates and reviewer account patterns
File reports through the business owner channels and follow up to a decision
Draft a calm public reply for reviews that are likely to stay up

We cannot

Guarantee that a platform will take down any review
Remove genuine reviews or honest opinions you disagree with
Post fake reviews, or threaten or pay reviewers to delete theirs
Give legal advice ourselves (we work alongside lawyers for that)

Routes available in Hong Kong

Which route fits depends on what was posted, who posted it and where. We go through this with you in the free assessment.

Google review policies

Google's content policies for reviews cover fake engagement, conflicts of interest, off-topic content, harassment, hate speech and personal information. A business owner can report a review from the Business Profile, check the status of the report, and in some cases appeal the decision.

Other review sites

Facebook, TripAdvisor and most industry review sites publish their own review guidelines and have reporting forms for business owners. Each site sets its own rules, so we quote the guideline that applies.

Defamation law

In Hong Kong, defamation is mainly a civil matter under common law and the Defamation Ordinance (Cap. 21). A review that states false facts and damages your reputation can, in some cases, support a lawyer's letter or a claim.

This page is general information, not legal advice. Where a case needs a lawyer, we work with your own counsel or introduce a law firm.

FAQ

Fake and Abusive Review Removal Requests FAQs: Hong Kong

Can you remove a bad review that is genuine?

No. If a real customer describes a real experience, even harshly, platforms usually keep the review up, and we will tell you so at the start. For those reviews we help you write a calm, professional reply.

Is a fake review defamation in Hong Kong?

It can be, if it states false facts that harm your reputation. Honest opinion is protected by the defence of fair comment. A lawyer can advise on your case. Platform reports are usually the faster first step.

How long does it take?

Platforms often decide on a report within days to a few weeks. Appeals and legal routes take longer. You get a realistic estimate in the free assessment.

What evidence helps?

Anything that shows the reviewer was never a customer or has a conflict of interest: customer records with no matching visit or purchase, the timing of a wave of reviews, and links between the reviewer and a competitor or former staff member. Screenshots of the review and the reviewer's profile also help, in case either is edited.

A fake or abusive review hurting your business?

Send us the review links. We will tell you, free and in confidence, which reviews have a real case for a report.

Get a Free Assessment

Pricing

Custom quote after we evaluate your case

Every case is different, so we cannot price it until we have evaluated it. Send us the details and you get a clear, fixed quote after a free, confidential assessment.